SHIPPING & RETURNS

Shipping Policy

We only ship within South Africa, unless arranged with us. We use reputable South African third party couriers to get your products delivered quickly to your door. All deliveries are sent with registered couriers and must be signed for at time of delivery. By signing the delivery form, you acknowledge the receipt of the items ordered and that the quantity is correct. Under some special circumstances, courier deliveries may be replaced by South African Post.

Shipping times do vary slightly depending on your delivery address. We typically deliver within 3-7 days anywhere in South Africa, but occasionally parcels may have slightly longer delivery times because your location is in an outlying area. We do not deliver on public holidays. If you haven’t received your order after 7 days, please get in touch with us on our CONTACT US page or you can message us on our Let's Chat box.

Return & Exchange Policy

Thanks for shopping at Nonku Williams.

If you are not entirely satisfied with your purchase, we’re here to help. Below is our returns and refund policy.

We have a 5 calendar day return policy to return an item from the date you received it.

To be eligible for a return:

Your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt, your order number for online purchases or proof of purchase.

Should the item be out of stock at the time, the customer will be asked to choose a similar item or wait until we receive stock.

To start a return, you can contact us via writing at our CONTACT page. If your return is accepted, we will arrange for the collection of the package. Items sent back to us without first requesting a return will not be accepted.

Certain types of items cannot be returned for hygiene reasons (unless you receive defective items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, promotions or gift cards.

Should you receive an item with a factory fault or any defect, and do not wish to exchange it, you will be refunded. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item, was approved or not.

If your return is approved, we will initiate a refund to your account via EFT on your bank account. Please include your bank details when requesting a refund in writing via email or Whatsapp as detailed above. Allow 10 business days for the refund to reflect in your account.

Please note that we will not process refunds for orders that are lost or delayed by the courier service. We will send refurbishment stock if necessary.

We will not process refunds for incorrect purchases or change of mind.

Shipping fees will not be refunded.

In the event that an item was bought as a gift and the receiver is not happy with the item, they will be asked to choose a different product with the same price. We will not process any refunds in this case. Requests for exchange must be done in writing within 5 business days of receipt.